Varsity Publications Limited welcomes feedback regarding the material printed in any of our publications or any other aspect of our business.

If you wish to formally complain about anything printed in Varsity or one of its associated publications, you should follow the procedure below.

You should initially address your complaint to the Editor (if it is regarding an editorial matter) or the Business Manager (for commercial/advertising issues) outlining your complaint, the issue number, page number and article headline (or advertisement) it refers to. Please give as much detail as possible. If your complaint is specifically for publication you should mark it as so, however this will not guarantee publication. Similarly, if your complaint is not for publication, you should indicate this also.

The following complaints procedure will only be undertaken if the correspondence includes the name, address and contact details of the complainant; anonymous complaints cannot be accepted or considered for publication.

  1. All complaints must be sent either by post to our office address to: The Editor, Varsity Publications Ltd, 16 Mill Lane Cambridge, CB2 1RX or via email to editor@varsity.co.uk. In order that we can keep a proper record of the chain of communication regarding your complaint and respond as quickly as possible, complainants must refrain from contacting other members of the Varsity team such as the section editors or individual contributors.
    1. Complaints cannot be considered if sent via social media or directed to the personal email addresses of the Varsity team. In addition, Varsity asks all complainants to refrain from harassment or other threatening behaviour when in communication with the Editor, and indeed any other member of the Varsity team.
    2. In addition, although we seek to maintain the highest levels of professionalism, please be aware that we are a student newspaper and not an operation that is staffed full-time. Therefore, it may take additional time in order to deal with your complaints than you might expect from a regional or national newspaper, particularly if your complaint is received outside of term-time.
  2. The Editor or Business Manager will then respond to resolve your complaint by explaining the matter in question and, where appropriate, offer a resolution to the problem.
  3. If you feel that you have exhausted your line of communication with the Editor and are not happy with the response. You should send your complaint for attention of the Board of Directors of the company, explaining the details of your initial complaint and why you feel it has not been satisfactorily resolved by your initial contact(s) with the Editor. This process can be instigated by writing to the Board of Directors at the postal address above or by emailing our Business Manager – please clearly mark the correspondence for the attention of the Varsity Board of Directors.
  4. The Varsity Board may choose meet to discuss the issue, either at the next scheduled Board Meeting or at a specially arranged meeting if appropriate. You may or may not be invited to attend this meeting. The Board may also choose to depute individual Board members to meet and discuss the complaint. In addition, the board may choose to discuss the complaint electronically. A member of the Board will then contact you in response to your complaint.
  5. If you are still dissatisfied with the action taken by the Board, you should reply to your contact from the Board to explain why. If you feel it is appropriate, and depending on the nature of your complaint, you of course have the right to take the matter to a higher authority, such as the Advertising Standards Commission, or Independent Press Standards Organisation (again, the body would depend on the exact nature of your grievance). The addresses of such bodies are available in the public domain or on request from the Business Manager. Please note that Varsity is not a member of the Independent Press Standards Organisation although Varsity considers the Independent Press Standards Organisation (“IPSO”) Editors’ Code of Practice to be a sound statement of ethical behaviour for journalists. All Varsity journalists are required where possible, to adhere to the Code of Practice.
  6. If the Board decides it is inappropriate to contact you further you will be informed of this, also the matter may be passed to our legal advisers to be dealt with.
  7. You should note that Varsity Publications Limited is a limited company independent of the University of Cambridge, Cambridge University Students’ Union, and their associated organisations. It is therefore not possible, in most instances, for these bodies to deal with your complaint.
  8. Varsity treats all complaints seriously and aims to deal with them promptly and professionally. On occasion, we may need to consult our own legal advisers and regulatory bodies before responding to your complaint. We will aim to contact you if a significant delay in responding is to be expected.
  9. All complaints are kept on file for future reference.
  10. Please note that, although complaints are kept confidential as much as possible, they may be read by people other than the person you address it to, in connection with the procedures detailed above.
  11. For further explanation of these points or additional advice, please contact the current Business Manager (business@varsity.co.uk) or your own legal adviser.