Varsity Publications welcomes feedback regarding the material printed in any of our publications or any other aspect of our business and takes complaints about editorial content seriously.
Varsity considers the Independent Press Standards Organisation (“IPSO”) Editors’ Code of Practice to be a sound statement of ethical behaviour for journalists. All Varsity journalists are required to adhere to the Code of Practice.
If you wish formally to complain about anything printed in Varsity or one its associated publications, you should follow the procedure below:
You should initially address your complaint to the Editor (if it regards an editorial matter) or the Business Manager (for commercial or legal issues) outlining your complaint and the issue number, page number and article headline (or advertisement) it refers to. Please give as much detail as possible. If your complaint is specifically for publication you should mark it as so. Similarly, if your complaint is not for publication, you should indicate this. The following complaints procedure will only be undertaken if the correspondence includes the name and contact details of the complainant; anonymous complaints cannot be accepted or published. Complaints should be made by post or e-mail.
The Editor or Business Manager will then respond to resolve your complaint by explaining the matter in question and, where appropriate, offer a resolution to the problem.
If you are not satisfied by this response, you should re-send your complaint for attention of the Board of Directors of the company, explaining your initial complaint and why you feel it has not been satisfactorily resolved by your first contact
The Board will meet to discuss the issue, either at the next scheduled Board Meeting (held monthly) or at a specially arranged meeting if appropriate. You may or may not be invited to attend this meeting. A member of the Board will then contact you to attempt to resolve your complaint in the same manner as point 2 (above).
If you are still dissatisfied with the action taken by the Board, you should reply to your contact from the Board to explain why. If you feel appropriate, and depending on the nature of your complaint, you have the right to take the matter to a higher authority, such as the Advertising Standards Commission, (again, the body would depend on the exact nature of your grievance). If it is inappropriate for our Board to contact you, the matter will be passed to our legal advisors to be dealt with. The addresses of such bodies are available in the public domain or on request from the Business Manager.
You should note that Varsity Publications Limited is a limited company independent of the University of Cambridge, Cambridge University Students’ Union, and their associated organisations. It is therefore not possible, in most instances, for these bodies to deal with your complaint
For further explanation of these points or advice, please contact the current Business Manager (email@example.com) or your own legal advisor.